Read my most recent post in this thread for the explanation. Adobe Customer support staff denied what is written on Minnetonka's web site mentioning that the Adobe representative will supply Adobe users with an 8 ‐ digit coupon code for the Minnetonka Dolby Audio decoder to be for free and not paying the $295 to purchase (which is already over priced) I regret the time I consumed talking to them. Moreover, after contacting Adobe support I got no help at all other than requesting me to update the OS. This Dolby Audio issue is so disappointing. mts clip took about 12 seconds so not so much a big deal until Adobe can rectify the problem. mov and all works well with good audio import. mts files and batched them thru Wondershare video converter.I converted them to. UPDATE: I found a solution that works great for me. NEF files from my new Nikon THAT'S RIDICULOUS. Had to purchase new version of Photoshop because my version did not support the raw. Sorry for babbling just wanted to get that off my chest. I'm really disappointed that this happened as I was planning on ramping up my video projects looking forward to working in premiere pro. well of course they never called back and I'm glad I have not invested in the cc monthly payments. Called support after waiting for 20 minutes and explaining my problem they said they will call me back in a half hour. I tried all the solutions from this page and others to no avail.
I rolled back to pro 2017 and get the same error. Well the next day it wanted me to upgrade, not being that familiar to pro I performed the upgrade. I did a project the next day utilizing the multi cam edit and keying effects WORKED GREAT on my. I finally decided to upgrade to premiere pro 2017 cc on a trial basis.I learned the interface for the most part in one long day and loved it made my workflow and quality of projects great. I have been using premiere elements for years.
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